{"id":10897,"date":"2023-04-04T11:31:18","date_gmt":"2023-04-04T11:31:18","guid":{"rendered":"http:\/\/pottopottery.com\/refund-and-return-policy\/"},"modified":"2023-04-16T19:40:45","modified_gmt":"2023-04-16T19:40:45","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/pottopottery.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Devoluciones&#8221; _builder_version=&#8221;4.19.5&#8243; background_color=&#8221;rgba(239,239,239,0.75)&#8221; custom_padding=&#8221;60px||60px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.5&#8243; max_width_tablet=&#8221;980px&#8221; max_width_phone=&#8221;980px&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Texto peque\u00f1o mayuscula&#8221; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;12px&#8221; text_letter_spacing=&#8221;20px&#8221; text_line_height=&#8221;1em&#8221; header_font=&#8221;Alice||||||||&#8221; header_2_font=&#8221;Alice||||||||&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nPOLICY<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Titulo H1 oscuro&#8221; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;Alice||||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#333333&#8243; header_font_size=&#8221;60px&#8221; header_2_font=&#8221;Poppins|600|||||||&#8221; header_2_font_size=&#8221;36px&#8221; header_2_line_height=&#8221;1.2em&#8221; animation_style=&#8221;fade&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Refunds<br \/>\nand returns<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#e6432e&#8221; divider_weight=&#8221;2px&#8221; admin_label=&#8221;Separador largo rojo&#8221; _builder_version=&#8221;4.14.1&#8243; max_width=&#8221;150px&#8221; custom_margin=&#8221;0px||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_module=&#8221;7919&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Titulo H2&#8243; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;Alice||||||||&#8221; header_2_font=&#8221;Alice||||||||&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Return conditions<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#333333&#8243; admin_label=&#8221;separador fino negro&#8221; _builder_version=&#8221;4.4.1&#8243; max_width=&#8221;50px&#8221; custom_margin=&#8221;0px||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_module=&#8221;7922&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;parrafo&#8221; _builder_version=&#8221;4.19.5&#8243; z_index_tablet=&#8221;500&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We sincerely hope you like your purchase! However, if you are not completely satisfied, you may return any item within 14 days of receipt of the item, provided that the products are returned complete, in perfect condition, unused and in their original packaging.<br \/>Send us an email to potto.pottery@gmail.com to inform us that you wish to return the product. The return must be made within 14 days of notification and provide us with the following information:<\/p>\n<ul>\n<li>Full name<\/li>\n<li>Order number<\/li>\n<li>Address<\/li>\n<li>E-mail address<\/li>\n<li>Telephone number<\/li>\n<li>What is being returned and why<\/li>\n<li>Your customer number (if possible)<\/li>\n<\/ul>\n<p>We require proof of purchase when returning an item. Reimbursement will be made through the original method of payment.<br \/><strong>We cannot refund shipping charges unless the item is defective or damaged.  <\/strong>See details below.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Titulo H2&#8243; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;Alice||||||||&#8221; header_2_font=&#8221;Alice||||||||&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Defective \/ damaged items<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#333333&#8243; admin_label=&#8221;separador fino negro&#8221; _builder_version=&#8221;4.4.1&#8243; max_width=&#8221;50px&#8221; custom_margin=&#8221;0px||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_module=&#8221;7922&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;parrafo&#8221; _builder_version=&#8221;4.19.5&#8243; z_index_tablet=&#8221;500&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>All our parts are handmade and are thoroughly checked to ensure that they will not be shipped if damaged. They are well packed with material suitable for fragile products. However, we recommend that you inspect your order as soon as it is delivered to you, as this helps to avoid any doubt about items damaged in transit.<\/p>\n<p>If your item turns out to be defective or damaged, please send us an email within 24 hours of receipt of the order, informing us of the damage to the part and attaching a photograph showing the condition of the item. Contact us by email at potto.pottery@gmail.com. We will inform you of the next steps to take.<\/p>\n<p>Irregular and\/or organic shapes of our pieces will not be considered defective, as they are handmade and have small deformations typical of the creation process.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Titulo H2&#8243; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;Alice||||||||&#8221; header_2_font=&#8221;Alice||||||||&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Items excluded from returns<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#333333&#8243; admin_label=&#8221;separador fino negro&#8221; _builder_version=&#8221;4.4.1&#8243; max_width=&#8221;50px&#8221; custom_margin=&#8221;0px||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_module=&#8221;7922&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;parrafo&#8221; _builder_version=&#8221;4.19.5&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div id=\"devoluciones\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1511177133664\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<p><strong><br \/>\n  <em>Sale items:<\/em><br \/>\n<\/strong> Items purchased on sale may not be returned.<br \/><strong><br \/>\n  <em>Made-to-order orders:<\/em><br \/>\n<\/strong> Products made to order cannot be returned, as they are made to the specifications provided to us by the customer.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Titulo H2&#8243; _builder_version=&#8221;4.19.5&#8243; text_font=&#8221;Raleway||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;Alice||||||||&#8221; header_2_font=&#8221;Alice||||||||&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Reimbursement<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#333333&#8243; admin_label=&#8221;separador fino negro&#8221; _builder_version=&#8221;4.4.1&#8243; max_width=&#8221;50px&#8221; custom_margin=&#8221;0px||5px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_module=&#8221;7922&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;parrafo&#8221; _builder_version=&#8221;4.19.5&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"devoluciones\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1511177133664\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>The refund of the amount of the order will be processed once the returned product has been received in perfect conditions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>POLICYRefunds and returnsReturn conditionsWe sincerely hope you like your purchase! However, if you are not completely satisfied, you may return any item within 14 days of receipt of the item, provided that the products are returned complete, in perfect condition, unused and in their original packaging.Send us an email to potto.pottery@gmail.com to inform us that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-10897","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and return policy &#8212; Potto Pottery<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policy &#8212; Potto Pottery\" \/>\n<meta property=\"og:description\" content=\"POLICYRefunds and returnsReturn conditionsWe sincerely hope you like your purchase! 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